Welcome to The Community Box your Advice Service — with me, Gulparri

My name is Gulpaari. I’m from Afghanistan. I speak Dari, Farsi, Pashto, Urdu, and a little English. I have five children, and my husband is ill. I’ve faced hard days — just like many of you.

I remember sitting at home, surrounded by letters I couldn’t understand — council letters, DWP forms, housing paperwork. I didn’t know where to go. I didn’t know who to ask.

Everyone told me,
"Go to Citizens Advice."
"Speak to the council."

But honestly?
I was too scared.

Too many of us don’t go to these places because we feel small there. Everything feels official, cold, confusing. You’re afraid you’ll be judged or misunderstood.

But then — shukr khuda (thank God) — I found The Community Box at Blossom Group.

When I walked in, they didn’t ask for my papers straight away.
They said:
"Befarmaid, chai mikhori?" (Come, have some tea?)

They sat beside me, not behind a desk. They listened. Properly listened.
They understood me — not just my words, but my worries, my shame, my fear.

They help everyone this way.

They helped me:

  • Apply for Universal Credit, Carers Allowance, and disability support

  • Fill in council tax forms and housing applications

  • Get school meals for my children

  • Access emergency help when things got really bad

They explained everything clearly, in my language — no rush, no pressure, no shame.

Now, I work here too. I became a guide, helping others just like me.

Let me tell you something:
This is not like Citizens Advice or the council.

The Community Box feels like family.

Here, nobody looks down on you. We don’t judge anyone — we’ve all been there.

Since 2021, we’ve supported over 30,000 people — yes, 30,000! It’s the biggest project like this in the country.

We help with:

  • Welfare benefits

  • Housing

  • Council Tax

  • Disability claims

  • School meals

  • Crisis funds

  • Every confusing form you can imagine

But more importantly, we help with kindness, respect, and heart.

I always tell people:
"Don’t sit at home worrying. Come to Community Box. No fear here. You will be heard."

Because when you walk in here, you’re not a case number.
You’re family.

Come, we’ll share tea, sort your forms, and maybe have a laugh too.

Together, we’ll make the system work for you — not against you.

Baldev Singh: ESA Migration

You know what Britain is now?
Not “Keep Calm and Carry On.”
It’s “Computer Says No.”


My ESA stopped. Just like that.
Letter came — four pages, no explanation. Looked like instructions for assembling a spaceship.

I went to the Jobcentre.
They said: “Uncle, you must migrate to Universal Credit.”

Migrate?! Again?!
I already migrated once — Heathrow, 1978, suitcase full of achar and one pair of socks.
This time, no suitcase. Just bad knees and unpaid bills.


They gave me a 15-digit code and a website.
Problem is — I don’t even have Wi-Fi.
Can’t afford it.

So I went to the library.
Asked for help. The librarian ignored me like I’d asked for Bollywood DVDs from 1982.

Three hours later, all I managed was…
to lock myself out of my own account.


Meanwhile, I’ve been trying to get a disabled pass.
Six months.
By the time they give it to me, I’ll need a pass to heaven instead.


And housing? Oh, don’t ask.
I fell behind on rent.

Council sent bailiffs.
Vicious men. Took £2,500.

That’s not help — that’s daylight robbery in a uniform.
Even the rats in my kitchen were hiding under the sofa.


And when I complain?
The council says: “Appeal online.”

I appealed. Two years ago.
Last week, I checked — claim closed.

I went to the council hub.
They looked at me like I was a broken printer.
“Sir, we can’t help you without an email.”

I said: “I have an email, I just don’t remember the password.”

They said: “Make a new one.”

I said: “I don’t need a new email. I just need my ceiling to stop dripping mould on my pillow!”


This isn’t support.
This is torture… with passwords.

They used to treat us like outsiders because of our skin.
Now they treat us like ghosts because we can’t log in.


I survived Thatcher. I survived Blair. I even survived British food.

But Wi-Fi and bailiffs? That’s how they’ll finish me.

ESA migration? Forget migration.
This is extinction.

Computer says no.
Bailiffs say yes.
And the rats? The rats are the only ones winning.

Chelsea’s Story: Living on the Edge in London

Chelsea is 46. A single mum with two kids, Mia (14) and Jayden (10). She works part-time at a supermarket, but her main income comes from Universal Credit.

Every month, she does the sums. And every month, the numbers don’t add up.


The Smart Meter That Eats Everything

Her flat has a smart meter for gas and electricity. Instead of helping her “budget,” it’s become like a slot machine that always wins — against her.

  • £20 top-up on Monday. By Wednesday, gone.

  • Another £15 on Thursday. Saturday, gone again.

  • Heating? She doesn’t switch it on anymore. The kids sleep in jumpers, wrapped in two blankets.

The screen on the meter flashes red like it’s mocking her: “Emergency credit: -£3.04”.

She calls the supplier. They put her on hold. The music is cheerful. Chelsea cries quietly in the kitchen so the kids don’t hear.


Council Tax & Water Arrears

She fell behind on council tax and water bills. Just £40 short one month… then it snowballed.

Now she owes £3,904.

Letters keep coming — red ink, block capitals, threats of “further action.”


The Bailiffs

Then came the knock on the door.

Two men in black jackets. Smiling, but not kind. They were bailiffs.

They took the family TV.
They took both mobile phones.

Jayden cried: “Mum, why are they taking our things?”

Chelsea tried to explain. But how do you explain debt to a 10-year-old?

The bailiffs said she’d need £500 just to stop them coming back.

Where is she meant to find £500? When she doesn’t even have £5 for the school bus?


Life on Universal Credit

Her Universal Credit is meant to “help her manage.” But it doesn’t cover London rent. It doesn’t cover bills that keep rising. And every time she gets a bit more from work, UC takes most of it away.

She feels trapped:

  • Work more → lose benefits.

  • Work less → sink into arrears.

Either way, she’s losing.


The Human Cost

Chelsea doesn’t go out anymore. No cinema, no restaurants, not even a coffee. Every penny is for the kids.

  • She skips meals so Mia and Jayden can eat.

  • She hasn’t put the heating on properly since last winter.

  • She charges her phone in the supermarket staffroom to save electricity at home.

At night, after the kids are asleep, she scrolls through bailiff letters and arrears notices. She feels ashamed, though she knows it isn’t her fault.

She whispers to herself:
"I’m working, I’m raising them, I’m doing everything right… why is it still never enough?"


In One Line

Chelsea’s story shows what poverty in London really is:
Not laziness, not bad choices — but a system where even working single parents are punished by debt, bailiffs, and bills they can never escape.

.

Where to find the Advice

What to Do If a Bailiff Visits Your Home

Your Rights When a Bailiff Visits

Advance Notice

Visiting Hours

Cannot Force Entry (Usually)

  • Bailiffs can't force their way in on the first visit for most debts. They may only enter peacefully through a door you open or one that’s unlocked.
    Contend LegalUK Rules

  • Forced entry is only allowed in rare cases (e.g., unpaid criminal fines with a warrant).
    Contend Legal+1

Identification and Documents

  • Always ask to see their ID and proof of authority (e.g., a court order or warrant).
    Contend LegalThe Sun


How to Respond When They Visit

Don’t Let Them In

Ask Questions

  • Request a breakdown of the debt—what it is, the exact amount, and who the creditor is.
    Citizens Advice

If It's Not Your Debt

  • If the debt belongs to someone else, say so. You can ask bailiffs to leave and send evidence (e.g., bank statements, payment records). Use recorded delivery and keep copies.
    Citizens Advice

If It's Your Debt

  • You can negotiate a Controlled Goods Agreement if you can’t pay immediately. This allows payment over time but comes with bailiff fees.
    Citizens Advice

  • If you break the agreement, bailiffs may return using reasonable force—but you may still have time to renegotiate.
    Citizens Advice


Protection of Your Property

  • Bailiffs can't take essentials like clothing, bedding, or items needed for work.
    The Scottish SunContend LegalThe Sun

  • They also cannot seize goods that belong to someone else or are on hire purchase.


If You Need to Complain

You can file a complaint if bailiffs:

  • Threaten or harass you

  • Enter without proper authority or paperwork

  • Charge incorrect fees

  • Seize goods they shouldn't
    GOV.UKCitizens Advice

Depending on who they work for:

  • Complain to the council or creditor (if relevant)

  • Complain to a trade body if they are a member (e.g., CIVEA, HCEOA)

  • For High Court enforcement: you can reach out to the Ministry of Justice

  • For county or family court bailiffs: submit a complaint to the court using form EAC2
    GOV.UK


Where to Get Free Help and Advice

Cheapest Supermarkets in the UK

  • Aldi consistently ranks as the cheapest supermarket for a typical basket of groceries—around £127.92 for 75 items in August 2025. Lidl closely follows, especially with the Lidl Plus loyalty discount.
    The Sun

  • Which? confirms this trend in its ongoing supermarket price comparisons: Aldi remains the most affordable, followed closely by Lidl. Asda leads among traditional supermarkets.
    Which?+1

  • Additional analysis highlights Asda as the cheapest for larger basket sizes, and overall among traditional supermarkets when considering broad product ranges.
    Uhomes+1

  • MoneyMagpie suggests that for top-up purchases and household essentials, B&M and Farmfoods offer excellent value deals.
    MoneyMagpie


Discount & Clearance Grocery Retailers

  • Approved Food sells clearance groceries online at heavily reduced prices—often saving you up to 70% on big-name items.
    Approved Food

  • Low Price Foods offers bulk, wholesale-priced staples including branded items—all at deep discounts.
    Low Price Foods Ltd


Savings via Grocery Comparison Tools

  • SupermarketScanner.co.uk lets you compare grocery prices across UK supermarkets to find the best deals on own-brand items.
    supermarketscanner.co.uk

  • SupermarketComparison.co.uk offers similar functionality—comparing offers and products across multiple retailers.
    supermarketcomparison.co.uk


Using Loyalty Apps & Markdown Timings

  • Lidl Plus now delivers personalised deals both nationwide and tailored to your local store, including special “middle aisle” discounts.
    The Sun

  • Yellow-sticker markdowns: Extra bargains become available later in the day when items near their sell-by date are reduced. Typical timings:

    • Tesco: small markdowns from 8 am; deep cuts by 7 pm

    • Sainsbury’s: lower prices from 1 pm; up to 75% off by evening

    • Morrisons: reductions begin midday; most discounts between 5–7 pm

    • Aldi & Lidl: early red-sticker deals (Aldi from 8 am; Lidl from 7 am)
      The Sun

Direct Links to Benefit Claim Form PDFs

Below are links to PDF forms for a variety of welfare benefits:

  • Attendance Allowance — claim form PDF, from GOV.UK Entitledto

  • Bereavement Allowance — claim form PDF, from GOV.UK Entitledto

  • Budgeting Loans — application form PDF, from GOV.UK Entitledto

  • Carer’s Allowance — claim form PDF, from GOV.UK Entitledto

  • Child Benefit — claim form (CH2) PDF, from GOV.UK Entitledto

  • Child Tax Credit — claim form PDF, from GOV.UK Entitledto

  • Disability Living Allowance for Children (DLA1A) — form PDF, from Templateroller archives TemplateRoller

  • Employment and Support Allowance (ESA) — claim form PDF, from GOV.UK Entitledto

  • ESA50 (Capability for Work Questionnaire) — PDF, from GOV.UK Entitledto

  • Free School Meals / Healthy Start Food Vouchers — PDF, from healthystart.nhs.uk Entitledto

  • Funeral Payments — claim form PDF, from GOV.UK Entitledto

  • Guardian’s Allowance — claim form PDF, from GOV.UK Entitledto

  • Income Support — claim form PDF, from GOV.UK Entitledto

  • Industrial Injuries Disablement Benefit (BI100A) — claim form PDF, from GOV.UK Entitledto

  • Jobseeker’s Allowance — claim form PDF, from GOV.UK Entitledto

  • Maternity Allowance (MA1) — claim form PDF, from Templateroller TemplateRoller

  • NHS Low Income Scheme — application form PDF, from NHS site Entitledto

  • Pension Credit (PC1) — interactive PDF claim form, from GOV.UK GOV.UK Assets

  • Personal Independence Payment (PIP) — claim form PDF, from GOV.UK Entitledto

  • State Pension (Basic State Pension, BR1) — claim form PDF, from GOV.UK GOV.UK

  • Support for Mortgage Interest (SMI) — PDF form, from GOV.UK Entitledto

  • Universal Credit — claim form PDF, from GOV.UK Entitledto

  • Warm Homes Discount — application form PDF, from GOV.UK Entitledto

  • War Widow(er) Pension — claim form PDF, from GOV.UK Entitledto

  • Widowed Parent’s Allowance (BB2) — form PDF, from Templateroller TemplateRoller

  • Working Tax Credit — claim form PDF, from GOV.UK Entitledto


Additional Benefit Resources

  • Life Certificate — used for confirming eligibility when you live abroad; PDF form from GOV.UK GOV.UK

  • DWP Medical Forms for Healthcare Professionals — includes factual medical reports needed for certain claims (e.g., DLA/AA); PDF listings on GOV.UK GOV.UK

  • DWP Order Form for Information Materials — allows advisors to order printed claim packs (e.g., BR1, BI100A, etc.) PDF GOV.UK Assets

Community Box team: what evidence and personal information we need

1. Attendance Allowance (AA)

Essentials to gather:

  • Confirmation the claimant is at State Pension age and meets residence criteria Age UKmoneyadvicehub.org.uk.

  • Evidence of needing care or supervision for at least six months, unless terminally ill moneyadvicehub.org.uk.

  • A detailed support diary or personal statements describing daily struggles (washing, dressing, supervision, etc.) Age UK+1.

  • Supporting letters, healthcare notes, or care plans from professionals if available Citizens AdviceAge UK.


2. Housing Benefit (or Council Tax Support)

Documents you’ll need:

  • Rent details: current rent, inclusions (e.g., utilities or service charges), evidence via tenancy agreements or landlord letters GOV.UKCarers UK.

  • Income proof:

    • Payslips (last 5 if weekly or last 2 if monthly)

    • Bank statements for the past two months

    • Evidence of investments (ISAs, bonds, etc.) GOV.UK.

  • Proof of a partner’s name and a separate proof of their address (cannot be the same document) GOV.UK.


3. Carer’s Allowance

What to check:

  • Confirm claimant is aged 16+, not in full-time education (21+ hours/week), and meets residence and earnings criteria (≤ £196/week after tax and expenses) GOV.UK.

  • Care details: Role involves at least 35 hours/week—support may include help with washing, cooking, shopping, etc. GOV.UK.

  • If they share care responsibilities with someone already claiming, clarify that situation—the DWP will decide who gets the benefit GOV.UK.


4. Personal Independence Payment (PIP)

Evidence checklist:


5. Employment and Support Allowance (ESA)

Key documents required:

  • A current fit note (medical certificate) to confirm incapacity for work—signed by a doctor or hospital clinician National AIDS Trust.

  • Complete the ESA50 form (Capability for Work Questionnaire) detailing health/work limitations.

  • Relevant medical evidence from healthcare professionals about how the condition affects work capacity National AIDS Trust.


6. Universal Credit (UC)

What to prepare:

  • Identity evidence: 1 primary document (passport, driving licence, etc.) plus 2 secondary (e.g. birth certificate, utility bill) nidirect.

  • Proof of address, bank account details, proof of dependent children, housing costs—e.g., tenancy agreement or landlord letter—and marriage documentation where relevant leicester.gov.uknidirect.

  • Income and savings: bank statements, payslips, benefits statements, self-employment income where applicable nidirect.


7. Other Benefits

  • Child Benefit, DLA for children, State Pension/BR19, Pension Credit, etc.: Standard requirement is correct personal details (NI number, name, address, DOB) and any specific eligibility certificates (e.g. birth certificates for children). (Refer to general GOV.UK resources under claim forms list) entitledto.co.uk.

 

UK Power of Attorney Forms (PDF)

UK Power of Attorney Forms (PDF)

1. Lasting Power of Attorney (LPA) — England & Wales

From the Office of the Public Guardian (OPG) via GOV.UK:

  • Property and Financial Affairs LPA (LP1F) – covers decisions about your finances, property, bills, investments, home, etc. GOV.UKGOV.UK Assets

  • Health and Welfare LPA (LP1H) – covers medical treatment, care, living arrangements, day‑to‑day personal welfare. Effective only when the donor lacks mental capacity. GOV.UKGOV.UK Assets

  • LP1F & LP1H Complete Packs – include all necessary forms and guidance for making and registering each LPA. GOV.UK

  • LP12 Guide – a printable guide to help you complete and register LPAs correctly. GOV.UK

To access these, head to the GOV.UK page titled “Lasting power of attorney forms” where you can download each LPA pack in ZIP or individual PDF format. GOV.UK+1


2. Enduring Power of Attorney (EPA)

  • EPA was the previous option for appointing someone to manage your financial affairs. It was superseded by LPA in October 2007. EPAs created before then remain valid and can still be registered with the OPG if not already done. Age UKCarers' ResourceWikipedia

While you cannot create a new EPA, if you have an older one, you can register it—look for the “register an enduring power of attorney” form on GOV.UK. GOV.UKAge UK


3. Ordinary Power of Attorney (OPA) / General or Limited POA

  • An Ordinary Power of Attorney (also called General or Limited POA) grants authority over financial/property matters only while the donor still has capacity—it ends once capacity is lost. Age UKWonder LegalCarers' Resource

  • These are not covered by GOV.UK but can be created using private templates. For instance, Wonder.Legal offers a free Ordinary Power of Attorney PDF template tailored for England & Wales. Wonder Legal

 

State Pension Forecast

1. State Pension Forecast (Official, Free Service)

How to Check It:

  • Use the government’s official digital service: “Check your State Pension forecast” on GOV.UK GOV.UK.

  • You'll need a Government Gateway or HMRC login (or GOV.UK Verify), plus your National Insurance number and photo ID if required GOV.UKInsights.

What It Shows:

  • Your estimated weekly State Pension amount based on current law (e.g., full New State Pension is around £230.25/week as of April 2025) govexplained.co.ukMoneyWeek.

  • Your State Pension age and when you’ll qualify govexplained.co.uk.

  • Any gaps in your NI contributions and options to fill them (including voluntary payments) to increase your entitlement govexplained.co.ukGOV.UK.

Alternatives to Online:

  • By post: Download and complete the BR19 application form and send it to the Future Pension Centre GOV.UKGOV.UK.

  • By phone: Call the Future Pension Centre at 0800 731 0175 (or +44 191 218 3600 if abroad) GOV.UKGOV.UK.


2. Personal or Workplace Pension Forecast

How to Get It:

  • Ask your pension provider directly for a forecast. This works for defined contribution (DC) or defined benefit (DB) schemes.

  • If you’re employed, your employer’s HR or pension administrator might also provide this.

  • Online dashboards are often available if your pension is with a major provider chadwicks.co.uk.


3. Free Guidance Services

  • Pension Wise: Government-backed, free and impartial guidance for people aged 50+ with defined contribution pensions. Delivered via phone, face-to-face, or online Wikipedia.

  • Money and Pensions Service (MaPS): Offers free and impartial guidance on pensions and financial planning via online tools or helplines Wikipedia.

Our story

Who Are Carers?

Carers are the silent backbone of our communities.
If you look after someone who can’t manage without your help—whether it’s an elderly parent, a partner with illness, or a child with additional needs—you are a carer.

Carers give their time, energy, and love every single day. But too often, they do it in silence—missing out on education, work, social life, and even their own health. Many don’t know their rights or the support they’re entitled to.

That’s why we created the Carers Hub at Blossom Group: a safe, welcoming space where carers can find help, understanding, and hope.


Gulpaari’s Message

“When I first came to Blossom Group, I was drowning in papers I couldn’t understand. Today, I help others — and I know one thing for sure: Carers like you are the strongest people I’ve ever met.
But strength doesn’t mean doing it all alone.
If you look after someone — a parent, a child, a partner, anyone — you are a carer. And you deserve support too.”


What We Offer for Carers

✅ Help with benefits like Carer’s Allowance, Universal Credit, Disability Support
✅ Housing and council support
✅ ESOL and digital skills classes
✅ Mental health support and someone to talk to
✅ Community spaces to meet other carers
✅ Emergency help when things get tough


Our Promise

Here at The Community Box, we don’t just fill in forms. We listen. We speak your language. We understand your culture and your challenges.
You’re not just a case number here—you’re family.

“Befarmaid, chai mikhori?” (Come, have tea?)

Domestic Violence Support

If you are experiencing any form of domestic violence — please know you are not alone.
You are not weak. You are not to blame. And you deserve help.

At The Community Box, we understand that domestic violence is not just one thing. It can take many forms:

  • Physical abuse — hitting, pushing, harming your body

  • Emotional abuse — insults, control, intimidation, fear

  • Financial abuse — stopping you from having money or controlling what you spend

  • Coercive control — isolating you, tracking your phone, deciding who you can see

  • Verbal abuse — shouting, threats, constant criticism

  • Psychological abuse — gaslighting, confusing you, making you doubt yourself

We’ve seen it all. Many of us have lived through it.

That’s why we’ve built a safe, trusted Domestic Violence Support Unit right here at The Community Box.

Here, you can:

  • Speak to people with real lived experience — not just forms and titles

  • Get help in many languages — Dari, Farsi, Pashto, Urdu, Somali, Bengali, Polish, English, and others

  • Be supported by people who understand cultural pressures — but never use them to silence you

  • Share your story only if and when you’re ready

  • Be guided gently toward the right support — no pressure, no rushing

  • Get help with housing, benefits, legal aid, and emotional safety

  • Receive safe referrals to services you can trust — ones we know and have worked with personally

We don’t push anyone to act before they’re ready.
We don’t report anything without your consent (unless someone’s life is in immediate danger).
We will sit with you. Listen. Respect your pace.

Some people come here after years of silence. Some come after one terrifying moment. Both are valid.

We also know that anyone can experience domestic violence — women, men, non-binary people, LGBTQ+ people, people of all ages, all backgrounds, all walks of life.

No judgement here. Just care.

At The Community Box, we always say:

“You are not here for us to save you.
You are here because we walk beside you.”

You deserve:

  • Safety

  • Dignity

  • Respect

  • Freedom

  • Healing

  • Hope

So when you are ready, we are here. No pressure. No shame.
Come as you are — scared, angry, sad, confused — it’s okay.
We’ll make the tea, and we’ll listen.

You are not alone anymore.

The Door - A true story of survival and freedom Told by Babita

I remember staring at the door.
It was locked. Always locked.

I would sit on the cold floor, watching that door for hours, wishing—praying—that it would open.

My name is Babita. I came from India, married into a family who brought me to the UK with promises of love, respect, and a better life.

But from the moment I arrived, they made it clear:
I wasn’t a daughter-in-law.
I wasn’t even a human being.

I was their prisoner.

They locked me in a small upstairs room.
No phone. No friends. No neighbours allowed near me.
They said it was my father’s fault.

"Tumhare pita ne dahej kam diya hai," they told me.
("Your father didn’t give enough dowry.")
"Jab tak paisa nahi milega, yahi band rahegi."
("Until he pays, you stay locked up.")

They called my father back home, demanding more money, screaming at him through the phone. He cried, begged them to stop—but they kept pushing.

And me?
I sat behind that locked door, terrified.

Sometimes they hit me.
Sometimes they used the belan—the rolling pin from the kitchen.
Other times, it was a stick.
The bruises, the pain—that became normal.

One time, they beat me so badly I fainted. I was unconscious in that locked room for two days. No food. No water. No help.

I thought I was going to die there.

One day, in desperation, I ran. Barefoot, confused, I escaped through the door when no one was looking. I ran out onto the road—and nearly got hit by a car.

An elderly man stopped his car, helped me up, and took me to the local doctor’s surgery.

I couldn’t speak. My lips were shaking. My eyes were full of tears.
I sat there, silent, with no English to explain the hell I had run from.

But the social prescriber in the GP’s surgery — she didn’t ignore me.

She sat with me quietly, patiently. She didn’t rush me. She didn’t push me.
She listened.

Then she said calmly,
"I know a place that can help you. You won’t have to explain everything again right now."

She called The Community Box at Blossom Group.

That’s when I met Sahera.

She sat with me, softly speaking in Hindi and Urdu.
Her words weren’t cold or official.
Her voice didn’t sound like a "worker" or "system person."
She sounded like… a sister.

I’ll never forget her first words:
"Behen, daro mat. Tum akeli nahi ho."
("Sister, don’t be afraid. You are not alone.")

As she sat beside me, I could feel her kindness.
Her eyes were full of understanding—not pity.

Then she said,
"You need to speak with Madam Folarin. She’s our elder here. She will help you."

When I met Madam Folarin, she didn’t ask me to explain everything.
She looked me in the eye and said,
"Chiamaka—my dear—you are not the cause of this. You will not face it alone."

That day, something inside me shifted.
I wasn’t alone anymore.

With their help, I found:

  • A safe place to stay

  • Legal advice

  • Immigration support

  • Benefits and help for my children

  • Step-by-step care with no pressure, no shame

Madam Folarin didn’t just “refer” me somewhere.
She walked with me. She sat with me for tea. She called me “my dear” and treated me like her own.

Today, I am free.
My children are safe.
I can cook what I want, wear what I want, and I am no longer afraid of locked doors.

When I remember that door—the one I stared at for months—I think of the other door:
The door of Blossom.
The door that opened my life.

I now tell every woman who feels trapped:

"That locked door is not the end of your story.
There is always another door waiting—
And behind it, people like Sahera and Madam Folarin are ready to lift you up, not push you down."

Chiamaka’s Story: "Everywhere I Turned, It Was Fear"

My name is Chiamaka. I am from southeast Nigeria.

When I first married my husband, I thought it was a blessing.
He brought me to the UK, saying, “Don’t worry, I will take care of you. You will be fine.”

But inside that house, his words became different.

It started with the way I dressed:
"Look at you, Chiamaka. Who are you dressing for? See that man looking at you! You want to disgrace me?"

He would say I looked cheap. Ugly. Stupid.
"Don’t ever dress like that again. You hear me?"

Every day, it became worse:
"Give me your phone. Let me see your WhatsApp. Where are you? Send me screenshot. Give me your bank card too."

He controlled everything:

  • My phone

  • My clothes

  • My money

  • My movements

I had two children, but he would shout:
"These ones, they’re not even mine. They act just like their useless mother."

He would insult me in front of others:
"You can’t cook. You can’t clean. You’re useless. You break everything in this house!"

And every time I tried to speak, he’d shut me down:
"Keep quiet! You don’t talk to your husband like that. I’m your head. Respect me!"

It wasn’t just words.
Sometimes, he’d push me around, grab my wrist so tight it would bruise.
Sometimes he’d smash things, shouting in my face, daring me to leave.

At home, I was living inside fear:
Fear of cooking the wrong food.
Fear of speaking too much.
Fear of answering a phone call.

In our culture, people say:
"Na marriage matter. Woman must endure."

But I was drowning.

One Sunday after church, my friend Nkechi noticed I looked tired and afraid.
She said, “My sister, this is not how marriage should be. Come with me.”

She took me quietly to her GP surgery.

There, I met a social prescriber who listened calmly, softly. No judgement.

She said, “I know somewhere safe for you. You won’t be alone.”

That’s how I found The Community Box.

The first woman I met there was Sahera.
She looked at me and said in her calm, warm voice:
"Sister, breathe. You are safe here. You are not the first, and you won’t be the last."

I cried. I couldn’t stop. She sat with me, no rush.

Then she told me,
"You need to speak with Madam Folarin. She’s our elder here. She will help you."

When I met Madam Folarin, she looked at me—not with pity, but with deep, serious respect.

She said,
"Chiamaka, you don’t need to explain everything now. Just know this—you are not the cause of this. And we will walk this path together."

That day, something inside me shifted.
I wasn’t alone anymore.

With their help, I found:

  • Emergency housing for me and my children

  • Legal advice

  • Immigration support

  • Benefits for my children

  • Safety planning, step by step, with no pressure

Madam Folarin didn’t just “refer” me somewhere.
She walked with me, checked on me, sat with me for tea, called me "my dear."
She made me feel human again.

Now, I am free.
My children laugh again.
I wear what I want, cook what I want, and nobody controls my phone or my life.

I tell other women this:

“Marriage without respect is not marriage.
If your home feels like prison, there is help. You don’t have to live in fear.”

I found my strength at The Community Box.
And I will never forget the women—Sahera and Madam Folarin—who helped me unlock the door to freedom.

Chiamaka, survivor and proud sister at The Community Box

Wendy’s Story: “It Always Feels Like It’s My Fault”

Wendy’s Story: “It Always Feels Like It’s My Fault”

My name’s Wendy. I’m from Essex.

I met Brian six years ago.
I was working in a little café in London—serving tea, toasties, the usual. He came in every day, smiling, cracking jokes, leaving big tips. He made me feel special.

Back then, I thought I’d won the jackpot.
He made me laugh. Said I was beautiful. Said he’d take care of me.

But it started small.

First, it was my phone.
"Who’s that texting you?"
"Why’s your phone on silent? Let me see it."

Then it was,
"Don’t meet your friends tonight. Stay home with me."
"Your parents don’t like me. They’re poison. Stop going there."

When I spoke to my dad or my brother, he’d flip:
"You’re picking them over me, ain’t you? You’re disrespecting me in my own home!"

He’d get angry if I so much as smiled at the delivery man:
"What you chatting to him for, you little slapper? You want attention from everyone, don’t you?"

I kept thinking, maybe it’s just his temper… maybe it’s the drink… maybe it’s me.

Then I got pregnant.

By the time we had our third baby, I wasn’t allowed out much at all.
He checked my phone every day.
If I didn’t answer his calls within two rings, he’d go mad:
"Who you with? Where you at? You think I’m stupid?"

When he drank, it got worse—shouting, smashing plates, slamming doors, calling me every name under the sun.

Sometimes it was worse than shouting.

I thought I could fix it if I just kept quiet… but it got too much.

The day he grabbed my arm in front of our kids, I knew something had to change.

I got a non-molestation order. I thought it would end there.

But Brian didn’t stop.
He called me from private numbers:
"You think a bit of paper’s gonna stop me? You think you can take my kids away?"

He threatened me so many times I stopped counting.

And still, some days, I think about going back to him.

I know how that sounds.
People say, “Just leave him for good.”
But it’s not that simple.

He was all I knew for years.
Sometimes, even now, I think maybe it’s my fault—maybe I pushed him too far.
Maybe if I was better, quieter, prettier, things wouldn’t have got so bad.

It’s like he’s still in my head, even now that he’s out of the house.

But the truth is… I’m tired of living scared.
I’m tired of thinking love is meant to feel like walking on glass.

And then, one day, I was at my kids’ school, picking them up, and a community outreach worker overheard me talking to another mum.

She pulled me aside and said gently,
"Have you heard of Blossom Group’s Community Box? They’ve got people who can help. No judgment. Just proper support."

I was scared—but something about her voice made me go.

That visit changed everything.

At Blossom Group’s Community Box, they didn’t ask me to prove anything.
They didn’t tell me what to do.
They just listened—properly.
They spoke to me like I was still a person, not just a "victim."

They signposted me to real help:

  • Domestic violence specialists

  • Legal advice

  • Counselling

  • Support for my kids, too

They’ve stood by me ever since. No pressure, no rushing—just steady, patient care.

I’m still learning. Still healing.
But I know one thing:
Without them, I wouldn’t be here telling this story.

And if you’re where I was, please hear me—
There are people out there who get it.

Blossom Group’s Community Box showed me that the door out is there—
You just need someone kind enough to show you where it is.

Wendy, survivor and mum, standing stronger every day

Contact Us Today

Get in touch with us to learn more about how we can work together to make a positive impact in the community.